Privacy Policy

Terms & Conditions – Lush House

Last Updated: 17 April 2026

These Terms & Conditions govern all bookings and stays at Lush House (“the Property”), 45 Trinity Street, Barry CF62 7EW. By making a booking, you agree to the terms set out below.

1. Booking & Payment

1.1 A booking is confirmed once the required deposit or full payment has been received and written confirmation has been issued.
1.2 A non-refundable booking deposit of £150 is required at the time of booking, unless otherwise stated in writing.
1.3 The remaining balance must be paid no later than 28 days before arrival.
1.4 If the remaining balance is not paid by the due date, we reserve the right to cancel the booking and retain any sums already paid, subject to these Terms.

2. Cancellations

2.1 All cancellations must be made in writing by email.
2.2 The booking deposit is non-refundable unless we state otherwise in writing.
2.3 If a booking is cancelled within 14 days of arrival, the full balance may remain payable unless we are able to rebook the dates.
2.4 We recommend that guests obtain suitable travel insurance to cover cancellation, illness, travel disruption and other unexpected events.

3. Check-In & Check-Out

3.1 Check-in is from 3:00pm unless otherwise agreed in writing.
3.2 Check-out is by 10:00am unless otherwise agreed in writing.
3.3 Early check-in or late check-out may be available by prior arrangement only and may incur an additional charge.

4. Occupancy

4.1 The maximum occupancy is 5 guests.
4.2 Only guests named on the booking may stay overnight at the Property.
4.3 No parties, events or unauthorised gatherings are permitted.
4.4 We reserve the right to refuse entry or require guests to leave if maximum occupancy is exceeded.

5. Guest Responsibilities

5.1 Guests must treat the Property, its contents and neighbouring properties with care and respect at all times.
5.2 Any damage, breakages, loss or maintenance issues must be reported promptly.
5.3 Guests may be charged for repair, replacement, excessive cleaning, call-out costs or losses caused by breach of these Terms.
5.4 The Property is located in a residential area. Noise must be kept to a respectful level at all times, particularly during evening and night hours.

6. Smoking, Vaping & Pets

6.1 Smoking and vaping are strictly prohibited inside the Property.
6.2 Pets are not permitted at the Property.
6.3 If evidence of smoking, vaping or pets is found, we may charge for any additional cleaning, deodorising, repairs or related losses.

7. CCTV & Security

7.1 For the purposes of safety, security, crime prevention and property protection, external CCTV is in operation at the Property.
7.2 CCTV covers external areas only. It does not monitor bathrooms, bedrooms or internal living spaces.
7.3 By making a booking and attending the Property, guests acknowledge that external CCTV is in operation.
7.4 Further information about our use of CCTV and personal data is set out in our Privacy Policy below.

8. Liability

8.1 Guests occupy and use the Property at their own risk.
8.2 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
8.3 Subject to clause 8.2, we shall not be liable for any loss, damage, injury, delay, cancellation, expense or inconvenience suffered by any guest unless caused by our negligence or breach of legal duty.
8.4 Personal belongings remain the responsibility of the guest at all times.

9. Filming Location Status

Lush House is a private holiday accommodation operating independently. While the Property was featured in the BBC television series Gavin & Stacey, it is not affiliated with, endorsed by, or connected to the BBC or the programme’s producers.

10. Right to Refuse or Terminate Stay

We reserve the right to refuse a booking or terminate a stay without refund where there is a serious breach of these Terms, including where:

  • house rules are breached;
  • maximum occupancy is exceeded;
  • illegal, unsafe or anti-social behaviour occurs;
  • smoking, vaping, pets, parties or unauthorised gatherings take place contrary to these Terms.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising in connection with them shall be subject to the jurisdiction of the courts of England and Wales.

Privacy Policy – Lush House

Last Updated: 17 April 2026

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, make an enquiry, make a booking, or stay at Lush House in Barry.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations (PECR).

For the purposes of data protection law, the data controller is the owner/operator of Lush House. If you have any questions about this Privacy Policy or how your data is used, please contact us at LushHouse45@gmail.com.

1. Information We Collect

We may collect and process the following personal data:

  • full name;
  • email address;
  • telephone number;
  • billing address;
  • payment information, where processed via secure third-party payment providers;
  • booking details and stay information;
  • communications and enquiry history;
  • IP address, browser information and website usage data;
  • CCTV footage from external cameras at the Property.

2. How We Use Your Information

We use personal data to:

  • process and manage bookings;
  • respond to enquiries and provide customer support;
  • send booking confirmations, check-in details and booking-related updates;
  • take and process payment and maintain booking records;
  • comply with legal, accounting and tax obligations;
  • protect the Property, our guests, neighbours and our business;
  • operate, maintain and improve our website and services.

We do not sell or rent personal data to third parties.

3. Legal Bases for Processing

We rely on the following lawful bases under UK GDPR, depending on the context:

  • Contract – where processing is necessary to take steps at your request, make or manage a booking, or provide your stay;
  • Legal obligation – where processing is necessary to comply with legal, tax, accounting or regulatory obligations;
  • Legitimate interests – where processing is necessary for our legitimate interests, such as responding to enquiries, keeping records, protecting the Property, preventing fraud, and using external CCTV for security and safety;
  • Consent – where required for marketing communications or for non-essential cookies and similar technologies, where applicable.

4. CCTV

External CCTV is in operation at the Property for safety, security, crime prevention and property protection. CCTV is limited to external areas and is not used in bathrooms, bedrooms or internal living spaces.

CCTV footage is processed on the basis of our legitimate interests in protecting guests, neighbours, the Property and our business. Footage is only accessed where reasonably necessary and may be shared with insurers, professional advisers, law enforcement or other relevant authorities where justified.

Unless footage is required for an investigation, legal claim or incident review, we aim to retain CCTV footage for no longer than 30 days before deletion or overwrite.

5. Payment Processing

Payments are processed securely through third-party payment providers and booking systems. We do not store full card details on our own servers.

Depending on how you book, your data may be shared with payment processors, booking platform providers, website hosting providers, IT support providers, accountants, insurers, legal advisers, and public authorities where required by law or reasonably necessary to protect our legal rights.

6. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected. In general:

  • booking and enquiry records may be kept for up to 7 years to comply with legal, tax and accounting obligations;
  • routine enquiry emails that do not result in a booking may be kept for up to 24 months;
  • CCTV footage is generally retained for up to 30 days unless required for investigation, dispute resolution or legal proceedings;
  • marketing records are kept until consent is withdrawn or the data is no longer needed.

7. Your Rights

Under UK GDPR, you may have the right to request access to your personal data, request correction of inaccurate data, request erasure, restrict processing, object to processing, request data portability in certain circumstances, and withdraw consent where consent is the basis relied upon.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal data has been handled unlawfully.

8. Cookies & Website Tracking

Our website may use cookies and similar technologies to make the website work, improve performance and understand how visitors use the site. Some cookies may be strictly necessary for the operation of the site, while others may be optional.

Where required by law, we will request consent before using non-essential cookies or similar technologies. You can also control cookies through your browser settings. For more detailed information, please refer to any cookie banner or cookie settings tool available on our website.

9. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.

10. Contact

If you have any questions about this Privacy Policy, your personal data, or our use of CCTV, please contact:

Email: LushHouse45@gmail.com
Address: Lush House, 45 Trinity Street, Barry CF62 7EW